Política de envío

Last updated: 12/27/23

1. SHIPPING AND DELIVERY OPTIONS (may vary)

Domestic Shipping:

Standard (2-8 Business Days): $8
Express (3 Business Days): $12
Next Day (1 Business Day): $40

2. PROCESSING TIME

Orders are processed within 5 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us at rosypereztm@gmail.com

4. RETURNS

Returns will be accepted within 30 days(s) from the original purchase date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://www.torchlitthreads.com/policies/refund-policy .

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status at rosypereztm@gmail.com

6. DAMAGED ORDERS

Torchlit is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider at rosypereztm@gmail.com

7. CONTACT

For questions about this shipping policy, contact rosypereztm@gmail.com via email.